Shipping Policy

We deliver across Canada and the USA. We use a range of courier services. Your shipping costs are calculated at the cart and are considered final. If you have left out any relevant information or entered the wrong shipping info and the price is affected, it will be the customers obligation to settle those fees.  Any taxes and duties incurred on deliveries will be the responsibility of the customer.

Free Shipping and Flat Rates

We offer free shipping to Canadian and Continental United States orders over $100. On orders between $1 and $99.99 we will offer flat rate shipping for $13CDN/$10USD. We reserve the right to choose the shipping carrier. If you would like your product delivered by a specific shipping partner you may choose from the options while completing your cart.

Order Processing Time

We will strive to ship your order as soon as possible and in most cases by the next business day. If this is not possible we will notify you of the change in the timeline.

Failed Deliveries

If a package is not able to be delivered because either nobody ansered the door or went to the pickup location during the holding period, or if because your information was entered incorrectly then it will be shipped back to us and additional shipping costs will be charged to Sandoz 3D Filaments. If you choose to have the order reshipped, you will be responsible for the new shipping charges, as well as the charges incurred when the package was returned to Sandoz 3D Filaments. If you choose to have the order refunded, the original shipping costs as well as the costs for returning the package to Sandoz 3D Prints, and the costs of packaging materials will be deducted from your refund.

In-Person Pickups

While it is unlikely you live in our neighbourhood. If you happen to be in Northern Alberta and would like to arrange an in-person pickup, please contact us prior to making your order and we will assist you with that.